Delivery Information

UK Mainland Shipping

We try to get parcels out within 24 hours from the order being placed Monday to Thursday and we don’t usually ship on a Friday. Any orders placed over the weekend will be sent out on the following Monday. We cannot guarantee particular delivery days but will make every effort to get your order out on time.

Parcels are sent out either by next day Courier or First Class Royal Mail, which are usually received the day after leaving us but can be the second day.  If you have a preference for mail or courier, please let us know but be aware for deliveries of certain weights, to certain destination sometimes one option  is more cost effective than the other.

The default on deliveries is that they require a signature on receipt and if there is no response from your property and no instructions to leave in a safe place, the courier will take the parcel away again to await further instructions from you.  If you think you may be out when delivery is due, please let us know when you place the order if there is a safe place we can tell the courier to leave your parcel or a neighbour who will take it in.

Highlands and Islands

Where possible these will go by First Class Royal Mail or two-day courier service. Please contact us for more information 01403 268844 or customerservices@flaxfarm.co.uk

Shipping outside UK

Cost for deliveries outside the UK, the following delivery charges will apply:

Western Europe: £14.95
Rest of Europe: £17.95
USA and Canada: £22.95
Far East and Australasia: £40.00
Rest of World: £45.00
Estimated delivery times:

o Western Europe (Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain): 2-5 working days

o Rest of Europe (Albania, Andorra, Armenia, Austria, Belarus, Bosnia-Herzegovina, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldavia, Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine): 5-10 working days

o USA and Canada (Canada, United States): 5-10 working days

o Far East and Australasia (Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam): 5-10 working days

o Rest of the world: 5-14 working days

Please contact us for more information 01403 268844 or customerservices@flaxfarm.co.uk